Shipping & Delivery
International Shipping
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate Shipping Times
(Does not include weekends or public holidays)
- a) USA: approximately 3–8 business days (tracking system available)
- b) Rest of the World: approximately 3–12 business days (tracking system availability varies)
Delayed delivery — in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route, and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30–60 business days.
This may especially be true during the busier holiday seasons at the year’s end (November to December months), during promotions or other instances.
Processing Time vs. Shipping Time
Please note that processing time (3–5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4–6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.
Processing Time — in very rare instances, may take longer than the stated expected time frame. During busy times like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Cancelling an Order
Once an order is placed, we will not be able to cancel an order if it has already been processed.
If an order is cancelled within 30 minutes before your order is PROCESSED, there is a transaction fee of $20 per each order.
If you reach out and we tell you it is processed, the order cannot be cancelled.
Please contact us as soon as possible if you’d like to cancel an order that you have just made:
📧 Email: support@thenestone.com
📞 Phone: (323) 604-5550
🏠 Address:
International Shipping
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate Shipping Times
(Does not include weekends or public holidays)
- a) USA: approximately 3–8 business days (tracking system available)
- b) Rest of the World: approximately 3–12 business days (tracking system availability varies)
In very rare instances, packages may take longer than the estimated time frame. We are unable to control shipping times or unexpected delays en-route, and we appreciate your understanding and patience. In such cases, we will ship out a replacement package if there are no tracking updates for more than 30–60 business days.
Delays are more common during the busy holiday season (November–December), promotional periods, or other exceptional circumstances.
Shipping Carriers
We work with a network of logistics partners and carriers to ensure your order is delivered safely and efficiently. The specific carrier used for your shipment will depend on your location, the size and weight of your order, and current carrier availability. Because we operate on a dropshipping model, your order is fulfilled directly by our supplier and dispatched through their logistics network. You will receive tracking information once your package has been dispatched.
Processing Time vs. Shipping Time
Processing time (3–5 business days) is separate from shipping time and should be added to the total delivery time. Orders generally take 4–6 business days to be fully processed (checked, packed, forwarded to logistics, and dispatched to the carrier).
Once your order is processed, you will receive an email with your tracking information as soon as it becomes available.
Processing time may occasionally take longer during holidays, promotions, or high-volume periods. We do our best to deliver as quickly as possible.
Cancelling an Order
Once an order has been processed, it cannot be cancelled. If you wish to cancel before processing, a transaction fee of $20 per order applies if cancelled within 30 minutes of placement.
Please contact us immediately if you need to request a cancellation:
📧 Email: support@thenestone.com
📞 Phone: (323) 604-5550
🏠 Address: 545 MOSSY CUP ST UNIT 612 HENDERSON, NV 89052